Contact Us

Get your questions answered

Simply complete the form below and we'll get back to you within two business days. Please do not include any account specific or confidential information. You can also call us on 0800 debt free (0800 332 837) instead.

For internet banking and account/transaction enquiries please follow the steps below to the right of this page or follow the link at the top of the page.

Use our Contact Form

Your email*
Your phone no*
How did you hear about us?*
Please let us know who has recommended you *
In order to assist us in reducing spam, please type the characters you see:
spam control image

Sign up for regular emails from us

Sign up for regular emails packed full of useful information for current home owners and potential home buyers. We promise we wont spam you and you can unsubscribe at any time. 

Subscribe to our mailing list

* indicates required

Need help?

Business Hours
Monday - Friday 8am - 8pm
Saturday/Sunday 9am - 4pm
Public Holidays closed
Client Care for Internet Banking or
Account & Transaction Enquiries
If you use for internet banking or
your account number begins with the prefix '38', please call:
0800 333 238       + 64 4 382 1768

Need help?

Business Hours
Monday - Friday 8am - 5.30pm
Saturday/Sunday closed
Public Holidays closed
Customer Care for Internet Banking or
Account & Transaction Enquiries
If you use for internet banking or
your account number begins with the prefix '12', please call:
0800 500 173       + 64 9 487 9991

General Enquiries

Find the answer on our FAQs page OR
New Zealand Home Loans, Head Office
PO Box 161, 903 Victoria Street, Hamilton 3204
Tel: 0800 debt free (0800 332 837)
Fax: 07 834 1307


Your feedback is very important to us. If you feel that we’ve let you down in any way, we’d like to know about it so we can do our best to resolve things.
Here are the ways you can go about giving us feedback:

  1. Talk to your New Zealand Home Loans Consultant
  2. Email us at or go to Contact Us on this website
  3. Phone us on 0800 332 837
Our staff will attend to the matter and set in motion whatever action is appropriate to resolve your situation.
If after speaking with one of our Representatives you are not satisfied, you should contact a member of the New Zealand Home Loans Head Office Management Team on 07 839 0998.
If you remain dissatisfied with the way your complaint has been handled and are unable to gain a satisfactory resolution, then you can refer the matter to our nominated disputes resolution service. From November 2010 New Zealand Home Loans has been a member of the Financial Disputes Resolution (FDR) scheme, the contact details for which are: Freephone 0508 337 337 or Freepost 231075, PO Box 5730, Wellington 6145

The information contained on this website is general in nature and is not intended as advice. It may not be relevant to individual circumstances and before making any investment, insurance or financial planning decision; you should consult a professional adviser. Copies of our disclosure statements are available on request, free of charge.
Work for Us
New Zealand Home Loans is not about just selling loans. We are about unearthing our clients’ hidden plans and dreams and putting customised solutions in place to turn these plans into reality.