Frequently Asked Questions

How do I make a claim?

First, contact your New Zealand Home Loans Consultant. They’ll help you through the claim process. If you can’t remember their name or have lost their contact details please call us on 0800 DEBT FREE (0800 332 837) or email


Do I continue to pay my premiums while I am on claim?

This is dependent on the type of policy(s) you have. Contact your Consultant or check your policy wordings to clarify.


Should I get prior approval if I am making a claim on a Health Insurance Policy?

Applying for prior approval means you can be confident you’ll be covered before undertaking treatment. Arrangements can also be made to pay your providers directly.

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The information contained on this website is general in nature and is not intended as advice. It may not be relevant to individual circumstances and before making any investment, insurance or financial planning decision; you should consult a professional adviser. Copies of our disclosure statements are available on request, free of charge.
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